General Question&Answer

1.Are these picture original or not?   

Yes,these pictures are original.

2.How do I get the detailed product information(Such as PDF file, CAD file, 3D file,2D file, original photo etc.)?

 You can directly contact us inquiry the detailed products data or select the item no. From alibaba or our website to get some information.

3.Can I get the E-catalogue? 

Yes, you can visit http://www.omter-tyxn.com/ website, download all the E-catalogue.

4.Are there any extra import taxes for the custom? 

Yes, If for less than 80 USD amount parcel, most of the countries won't charge extra taxes for the value. Except it, each country have different taxes rate ,it should pay by buyer.

5. What can I do if get the wrong, less quantity or quality problem item?

You can contact us first , If it is our mistake, we will provide new item instead with free charge.If the cost is higher , pls contact our sales person whom you buy from, they will give you the best solution.

6.When is your working time:

In Chinese working time from Monday to Saturday 8:00-11:30AM; 1:00-17:30PM,you can send e-mail or calling us 0086-0577-27811881.

Saturday have staff member on duty, you can contact us via E-mail or FAX at working time.

Saturday and Sunday you’d better send us e-mail sales (at) omter-tyxn.com. Our salesman will reply you next Monday asap.

Any inquiry is very welcomed and very highly appreciated by us. Will give you reply at the

first time we can do. Thank you!

6. can I apply as your production agent ? How to deal with ?

You can contact with us ,or send us e-mail sales(at)omter-tyxn.com to get more information .

Ordering

How do I place an order ?

A. Please send e-mail or trade manager to us about the item no. And requirement which you need. How many pieces ?

B. Then confirmed the detailed item info, please inform the shipping method ( including freight prepaid or collect; by sea, air, express)

C. After that, Will quote the best price for your reference, if all are ok, will make proforma invoice including payment information.

D. Next , After receiving the payment will arrange produce, when get ready will contact you and arrange delivery, let you know the tracking no.

E. Finally, you get the goods, any aftermarket service or new requirement please have no hesitate to contact us!

MOQ:

What is The Minimum Order ?

Different products have different MOQ, Before ordering please inquiry us sales(at)omter-tyxn.com  . MOQ usually from 50pcs-1000pcs etc.

Shipping:

1.How much is the shipping cost to my country?

The freight charge depends on your location,the dimension and the weight of the package.

2.Do I Receive A Shipping Confirmation ?

Yes, a confirmation email is sent to you as soon as your order is shipped. For Express Post and Courier shipments, this includes a tracking number for you to follow your delivery with the shipping company.

3.How Do I Track My Shipment ?

For Express Post and Courier shipments, these can be tracked directly on the courier companies website.

4.My Shipment Has Not Arrived, How Do I Check ?

If you have a tracking number for your shipment, this can be checked directly with the delivery company, either Fedex, DHL, UPS or TNT etc. For standard post shipment, where a registered shipping number is provided, please check this with your local post office. If any info we could provide , please feel free to contact us.

Payment

1.Can I Pay By Paypal ?

Yes, For small amount less than 300USD payment by paypal is fine. The paypal fee should pay by buyer. After confirm the order will send you the proforma invoice including paypal account info for you transfer to our paypal account. If necessary, we could send money payment request to your paypal address.

2.Do You Accept Credit Cards ?

Sorry , we not have the Credit cards.

3.What Other Payment Options Are Available ?

Payments can also be accepted through Bank Transfers , Western Union or Direct cash. For more information contact us directly at sales (at) omter-tyxn.com

Knob FAQ

1.How to confirm the correct item no.?

Pls confirm the knob’s outside Dia and Height, then confirm the color and which kind of shaft hole. Meanwhile, We could send you the data for reference.

2.What is the material of the knobs?

Plastic(ABS, Nylon,TPR)+Brass; Solid Aluminum ; plastic+Aluminium , have ROHS certificate.

3.What kind of shaft hole can I buy?

Shaft hole:6X18Teeth

(Fit KQKnurled potentiometer shaft)

Shaft hole:6MM or 6.4MM(1/4” shaft) with set-screw (Fit round shaft)

Shaft hole:6X4.5mm(Fit D type shaft )

Shaft hole:3.3x3.3mm(Fit push button switch)

4. What is the product surface treatment process?

Aluminium finish; Matte finish; Silver Plating finish; Gold plating finish.

5. Can I get free charge knob samples ?

Yes, each item you could get 2-3pcs free charge samples but with freight collect

6.How long time to prepare knob samples ?

Most knobs have the samples in stock. If not have in stock , prepare time about 7-10days

7.Can I do freight charge prepaid?

Yes, you can received the samples via your express account no. With freight collect(Import tax if have pay by buyer). You also could do the freight prepaid.

7.Can I get knob original catalogue ?

Yes, we could provide free charge catalogue with samples .

8.Is it accept Customized and open mould ?

Yes, it could open mould and according customer design or sample to make the same item , about the match color please provide the pantone no. More info please contact us.

9.How long time to open mould?

After receiving the payment and sample , Usually open mould time about 40-50days

Joystick FAQ

1.How to confirm the correct item no.?

Please inquiry us about the item which you are interested in them, then we will send you the detailed data for your confirm.

About OM series joystick , please confirm the item no. Meanwhile confirm the dust cover(A,B,C,D) type and resistance(M1,M2,M3,M4,M5,M6)

About Industrial or Hall series , please confirm the item no. According to the catalogue’s product selection instruction.

2.What is the material of the Joystick?

Plastic material , including some metal accessories, fit ROHS requirement.

3.Can I get free charge joystick sample?

It is sorry can’t provide free charge sample, Since the cost is not lower and each customer required resistance is different. The freight collect.

4.How long time to prepare joystick sample ?

Usually , after receiving sample payment about 7-10days, The industrial and Hall series need about 15-25days(1-50pcs the same time)

5.What is the MOQ of the joystick?

Joystick MOQ is 1pcs

6.Is it accept Customized and open mould ?

 More than 3000pcs ,could open mould and customized.

7.How long time to open mould?

After receiving the payment and sample , Usually open mould time about 40-60days

potentiometer FAQ

1.How to confirm the correct item no.?

Please inquiry us about the item which you are interested in , then we will send you the detailed data for your confirm.

The trimmer potentiometer ,rotary potentiometer , precision potentiometer ,large power potentiometer , please confirm the item no. Meanwhile confirm the resistance and shaft style ,shaft length ,Resistance taper ,Shaft Dia size.

The slide potentiometer , please confirm the item no. Meanwhile confirm the resistance and travel length , shaft type, Resistance taper .

We also have the “sakae ” brand potentiometer , please confirm the item no. Meanwhile confirm the resistance and shaft style ,Standard class or precision class .

2.What is the material of the potentiometer ?

Carbon film material mostly, fit ROHS .

3.Can I get the potentiometer for sample?

We can supply the sample to confirm , The freight cost should be paid by your side .

4 .How long time to prepare potentiometer sample ?

Usually , its about 10-15days after receiving the sample application .

5.What is the MOQ of the potentiometer ?

potentiometer MOQ is 50-1000 pcs etc.

6.Is it accept Customized and open mould ?

 More than 100000pcs ,could open mould and customized.

Switch   FAQ

1.How to confirm the correct item no.?

Please inquiry us about the item which you are interested in them, then we will send you the detailed data for your confirm.

For the specification ,Confirm the current , voltage and power .

For the other optional ,confirm the color, function or other special feature .

3.Can I get the switch for sample?

We can supply the sample to confirm , The freight cost should be paid by your side .

4 .How long time to prepare switch sample ?

Usually , its about 7-10days after receiving the sample application.

5.What is the MOQ of the switch ?

Switch MOQ is 50-1000 pcs etc.